Privacy and Cookie Policy

Last updated: 25 September 2026

This policy explains how DealerCenter handles personal information when you visit our website, contact us, book a consultation or use our car-buying advisory services.

Who is responsible

DealerCenter, Ommerbos 4, 2134 KD, Hoofddorp, Netherlands (KvK number 42085425), is responsible for the personal information described here. For privacy questions or requests, email contact@dealercenter.eu.

Information we use and why

  • Enquiries and bookings: your name, email, phone number, message, chosen service, appointment time and any car listing or details you send. We use these to respond, arrange a consultation and take steps you request before a service agreement. Where a service is agreed, we use them to perform that agreement.
  • Advisory work: your requirements, correspondence, vehicle details, reports and agreed service or payment records. We use these to deliver the service, keep a record of what was agreed and handle questions or complaints. Our legal bases are contract performance, our legitimate interest in managing our work, and legal obligations for accounting records.
  • Website operation and security: IP address, browser information, requested pages and technical logs. We use these to operate and protect the site and prevent spam, based on our legitimate interest in a secure service. Cloudflare Turnstile checks form submissions for abuse.
  • Optional analytics and advertising: if you consent, Google Analytics helps us understand visits, and Meta Pixel and Meta's Conversions API help measure advertising and enquiries. On a submitted form, the Meta event may include hashed contact details, IP address, browser information and Meta cookie identifiers. Hashed details can still be personal data. We do not send this event without your marketing consent.

Information you put in a message or car listing link may include details about other people. Please share only what is needed for your enquiry. We may also check vehicle records or information supplied by a seller as part of an agreed assignment.

Fields marked as required on our forms are needed to handle the request or booking. Without them, we may be unable to respond or reserve an appointment. We do not make decisions about your advisory service solely by automated processing.

Who receives information

We use hosting, email and security providers to run the site and handle messages. Google receives technical connection data when its web fonts load. If needed for your assignment, we may share relevant details with a seller, inspection garage or other provider involved in the service. With your optional consent, Google receives analytics data and Meta receives advertising and lead measurement data. We may also disclose information where the law requires it. We do not sell your contact details or use enquiry forms to sign you up for a newsletter.

Some technology providers may process information outside the European Economic Area. Where this happens, the transfer must be covered by a valid legal mechanism, such as an adequacy decision or appropriate contractual safeguards. Contact us if you want details about a particular provider.

How long we keep it

We keep enquiries, correspondence and service records for as long as needed to respond, provide the service and deal with reasonable follow-up or legal claims. Accounting records are kept for the period required by tax law. Technical logs are retained as needed for operation and security. We then delete or anonymise information unless a legal duty requires longer retention.

Your choices and rights

You can ask to access, correct, delete or receive your personal information, and in appropriate cases restrict or object to its use. You can withdraw consent at any time without affecting earlier lawful processing. Email contact@dealercenter.eu to make a request. We may need to verify your identity and may have to retain some records where the law requires it. You can complain to the Dutch Autoriteit Persoonsgegevens if you are unhappy with our response.

Cookies and similar technology

Necessary cookies support site security, form protection and temporary messages after a form submission. They may include ASP.NET antiforgery and temporary-data cookies, Cloudflare security cookies and a cookie that remembers your privacy choice for six months. These do not need your optional tracking consent.

With your analytics consent, Google Analytics may set cookies such as _ga and related identifiers to measure site use. With your marketing consent, Meta Pixel may set cookies such as _fbp or _fbc to measure ads and enquiries. The exact cookie names and lifetimes can change with the provider. We load these optional tools only after you choose the relevant category. Rejecting them does not prevent you from using the site or contacting us.

You can change your choice at any time using . Withdrawing consent stops future optional tracking on this site; you can also clear existing cookies in your browser. If you follow our WhatsApp link or another external link, that provider's own privacy rules apply.

Updates

We update this page when our services or data practices change. The current version is the one shown here; material changes will be explained on the site.