Last updated: 25 September 2026
These terms apply to advisory services supplied by DealerCenter to people buying a used car in the Netherlands. They apply alongside the package description and the scope, price and timing we confirm with you in writing. If those details differ from these general terms, the agreed details take priority.
DealerCenter is based at Ommerbos 4, 2134 KD, Hoofddorp, Netherlands, and registered under KvK number 42085425. You can reach us at contact@dealercenter.eu.
A website form or free consultation is a request, not a paid order or a vehicle purchase. Before an assignment begins, we confirm the service, its limits, expected timing, total price including any applicable VAT, and any known extra costs. The service agreement starts when you accept that confirmation. These terms are available to read and save before you accept.
Depending on the agreed package, our work may include listing and document research, seller contact, an on-site inspection, a written report, negotiation support, or guidance with registration and handover. Import or other services have a separately agreed scope. Unless we expressly agree otherwise, a remote assessment does not include a physical inspection, and an inspection does not include dismantling the car, a garage lift, a specialist EV battery test, or repairs.
We will use reasonable care and skill in providing the agreed service. Reports and recommendations are based on the information, access and condition available at the time. We will tell you about material checks we could not complete.
Please provide accurate car details, relevant documents and your requirements in time for the work. Tell us about any known concerns and do not commit to buying a car or paying a seller on the assumption that we can inspect it before we have confirmed access. We may need to adjust the timing or scope if information is missing or the seller does not cooperate; we will discuss this with you first.
We cannot guarantee that a used car is free of defects, even after checks, a test drive or a physical inspection. It is impossible to detect every hidden, intermittent or developing fault, or to predict future failures. A favourable report or a Buy recommendation does not mean the car has zero defects and is not a warranty of its condition or reliability.
Vehicle records, advertisements and seller statements may be incomplete or inaccurate. A test drive requires the seller's permission and suitable legal and insurance conditions. A garage lift or other specialist check must be agreed separately and may depend on the seller and a third party's availability. We will explain any resulting limits in our findings.
You decide whether to buy and on what terms. You enter the vehicle purchase agreement with the identified seller and pay that seller directly. Our advice does not make us the seller or transfer a seller's or manufacturer's warranty to us. We cannot reserve a car, require a seller to accept an offer, or guarantee a discount or successful purchase. Vehicle listings on this website are invitations to enquire; the seller and any sale terms must be confirmed separately.
We confirm when and how our fee is payable before work begins. The car price, taxes, registration, insurance, transport, history reports and third-party garage fees are separate unless the written scope says otherwise. We will ask for your approval before charging for extra work, travel outside the agreed area, or an additional vehicle inspection.
We will agree an expected timetable and keep you informed of material changes. Seller access, missing records, weather or other circumstances outside our reasonable control may delay a visit or report. If we cannot provide the agreed service, we will offer a practical alternative or refund the part of our fee for work we have not provided.
You may cancel an assignment by emailing us. Outside any statutory withdrawal period, we may charge a reasonable amount for work already carried out and third-party costs you approved and that cannot be recovered. We will explain the amount and refund any balance. Moving an appointment depends on availability; please contact us as early as possible.
If you are a consumer and agree to a service at a distance, you generally have 14 days from the day the service agreement is made to withdraw without giving a reason. To exercise this right, email contact@dealercenter.eu with your name, the service and a clear statement that you wish to withdraw. You can also use the model withdrawal form below. We will confirm your request and make any refund due under the law.
If you expressly ask us to start during those 14 days and agree in advance to pay for work performed before you withdraw, we may charge a proportionate amount for that work, as the law allows. We will not treat a website enquiry or consultation booking alone as consent to start paid work. Any legal exception to withdrawal applies only when its conditions are met.
To DealerCenter, Ommerbos 4, 2134 KD, Hoofddorp, contact@dealercenter.eu: I hereby withdraw from my agreement for the following service: [service]. Agreed on: [date]. Name: [name]. Address: [address]. Date: [date].
You may use and share your report with a seller, mechanic, insurer or adviser for your own vehicle decision. Please do not publish or commercially reuse our reports or website content without permission. This does not restrict your legal rights or your ability to seek advice about a complaint.
If you think we made a mistake, contact us promptly at contact@dealercenter.eu with the report or assignment details so we can investigate and propose a solution. We are responsible for our own failure to provide the agreed service with reasonable care. We are not responsible for a seller's separate promises, the seller's conduct or defects that could not reasonably be found within the agreed checks. Nothing here excludes liability or consumer rights that Dutch law does not allow us to exclude.
Dutch law applies to our service agreement, subject to any mandatory consumer protections that apply to you. A dispute may be brought before a competent court under the applicable law. We may update these terms for future assignments; changes to an existing assignment require your agreement.
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