The Seller Call and Car Viewing Kit

A car buyer's checklist, phone, pen and keys with a used car nearby

Use the sheet below for each car you consider. Ask the seller the questions on the phone, tick the documents you actually see, then mark what happens at the viewing. Write ? when an answer is missing. Save a separate PDF or printout for every car so you can compare them later.

Before the call

Save the advert and note its price and mileage. Ask for the registration number (the Dutch kenteken) if it is hidden. You can use that number for a free RDW car check. Look at whether the car can be transferred, its mileage result and its APK expiry. APK is the Dutch roadworthiness test; a valid APK does not mean the car has no problems.

At the viewing

Go in daylight if you can. Ask to see the documents, start the car and take a safe test drive. VIN means the car's unique identification number: match the number on the car to the registration document. The transfer code is needed to register the car in your name; ask whether the seller has it, not to send it to you in advance. Agree on a test drive or independent mechanic's check beforehand.

When you find a problem, note what you noticed and where: “air conditioning did not cool” is more useful than guessing which part is broken. If something is costly, unsafe or unclear, ask a mechanic before committing. Do not pay just because you feel rushed.

My car record

One sheet per car. Fill it in as you go; leave anything you could not check as “?”.

1 Which car?

2 Ask the seller on the phone

Write down the answer, even if it is “I don't know.”

3 Documents to see

Tick only after checking. Leave blank if missing and ask why.

4 What did I see and feel?

Choose a result for each row. Put details in the problem box below.

5 My decision

Next step

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